American Public Works Association (APWA)

1200 Main St
Grandview , MO
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Application Support Specialist

American Public Works Association (APWA)
Kansas City, MO Full time
Posted on September 8, 2017

Application Support Specialist

 

APWA is searching for a team player to join our Web Services team.  A successful Application Support Specialist will bring a technical customer service approach to support our internal staff and external members and vendors and work well in a collaborative team environment.

The Application Support Specialist provides technical support for the APWA website, association software and in-house developed applications and tools. This position performs internal QA testing and validates configuration or programming changes to verify compatibility with or impacts on all APWA software(s); monitors day to day production and test environments; performs installations and upgrades related to the association management system, creates written documentation and user resource manuals for developed web and software applications; evaluates new technology options with the web team and works with the business owner to review necessary business project requirements and builds solid test cases in Team Foundation Server.

A minimum of an Associate’s degree in a related technology program with a minimum of three years experience working in a technical customer service and support role; some experience with identifying and writing business requirements as needed and end user training strongly preferred. Experience with association management software, Team Foundation Server, and working in an agile development environment is preferred.

American Public Works Association (APWA), a national non-profit association of 30,000 members primarily in North America.  Our offices are located in downtown Kansas City office.  More information about our organization can be found at www.apwa.net.

TO APPLY BY SEPTEMBER 22, 2017: Submit Cover letter, Resume, Salary Requirements to: APWA HR, 1200 Main Street, Suite 1400, Kansas City, MO, 64105, e-mail hr@apwa.net.

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