USA800

RAYTOWN, MO; TIFFANY SPRINGS, MO; ST. JOSEPH, MO; LAWRENCE, KS
RAYTOWN , MO
http://www.usa800.com/
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Customer Service Advocate

USA800
RAYTOWN, MO Full time
Posted on October 31, 2017

 

Role: Customer Service Advocate
Duration: Permanent
Location: Raytown, MO, Tiffany Springs, MO, Lawrence, KS, and St Joseph, MO
 
GENERAL DESCRIPTION:

To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate and provide all product and/or service information using available resources.


PRIMARY RESPONSIBILITIES:

  • Be Reliable – show up when scheduled, on time, every time.
  • Follow your schedule.  Be friendly, courteous & helpful to both customers and
    coworkers 
  • Follow your training & scripting provided to meet and exceed customer expectations
  • Use your tools, resources and help screens to solve problems and customer issues.
  • Act Like an Owner and Think Like a Customer while committing yourself to continuous improvement.


TARGETED EDUCATION & WORK EXPERIENCE REQUIREMENTS  

  • Meet minimum age requirement: 16 years of age
  • Pass background check and potential drug screen
  • For full-time positions: Provide a 10-hour window of availability per day within USA 800’s hours of operation; part-time positions available based on applicant’s availability
  • Commit to possible 2-week training schedule that may be outside availability
  • Satisfactorily complete all required assessments as well as script test
  • Proficient at using a standard computer and mouse. Detail oriented.
  • Bilingual applicants encouraged to apply (bilingual differential will apply)

 

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