Records Manager

UNIVERSITY OF NORTH CAROLINA - CHAPEL HILL   Chapel Hill, NC   Full-time     Administration / Clerical
Posted on June 13, 2022
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Records Manager

Primary Purpose of Organizational Unit
The Office of Undergraduate Admissions has the privilege and responsibility of being the primary point of contact for students seeking admission to the University of North Carolina at Chapel Hill as undergraduates. In its role evaluating first-year and transfer students, the office works tirelessly to identify, recruit, admit, and welcome students who will positively contribute to our campus, state, and nation. The office also supports students by providing academic counseling, sponsors hundreds of events encouraging students to further their education, and works to enhance the image of the University locally and nationally. Members of the office understand that their work is intensely public and is closely followed by students and their families; secondary-school teachers and administrators; University faculty and staff; lawmakers; and media.

Position Summary
The Records Manager position focuses on preparing, verifying, and managing electronic and paper records for prospective students, applying students, and enrolling students. This position provides the essential materials and data that help inform admissions decisions for the University. Records Managers must master two software systems, Slate and ConnectCarolina, in order to accept and process student records – nearly 50,000 records each year – and to ensure accuracy and data integrity across those student records. This position works closely with student applicants to gather, sort, and assign thousands of documents in order to assemble students’ applications to the University. Faced with large numbers of applications and a narrow window in which students may apply, this position works to develop, evaluate, and implement mechanisms and recommended best practices for other staff members to optimize application management. The position also includes one-on-one communication with applicants in which the Records Manager must provide great care that enables students to successfully complete their applications. This position also collaborates with other staff members across the office to make educated, real-time decisions about ways in which we can continually improve and enhance our application management process. Records Managers are responsible for documenting and communicating policy updates to other staff members. This position is responsible for performing other administrative duties as assigned.

Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications, Competencies, and Experience
Must have knowledge of customer service practices, and experience multi-tasking and meeting deadlines. Candidate should also possess excellent oral and written communication skills; strong organization and time management skills; and ability to problem-solve and apply policies and procedures to resolve complex situations. Experience working with Microsoft Word, Excel and Windows is required, as well as experience performing detail-oriented data entry.

Preferred Qualifications, Competencies, and Experience
Experience working with the public in a university setting is preferred. Preferred candidate will have experience exercising independent judgment, as well as managing and coordinating workflow activities. Experience working with people with courtesy and tact in performing public contact and communication duties that may be sensitive in nature preferred. Bachelor’s degree preferred.

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The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.