University Of Kansas Shared Service Center

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University Of Kansas Shared Service Center
LAWRENCE, KS Full-time
Posted on February 24, 2019

Academic Advisor
KU College of Liberal Arts and Sciences College Advising and Student Services Office seeks FT Academic Advisor. Review begins on March 7. Apply: KU is an EO/AAE, full policy

The Shared Service Center team is excited about the opportunity to serve and support the academic, research, and service missions of the University of Kansas. Our goal is to become a premier service organization by fostering mutually respectful relationships with our customers via identification of needs, clear communication, and cooperation. In order to achieve successful outcomes we will encourage a culture of customer service by promoting integrity, expertise, and process innovation. In addition, we will encourage an environment of teamwork, training, and personal and professional development for SSC employees.

The goal of shared service centers (SSCs) is to reorganize some of the transaction-based activities that occur in the units and departments at KU with a focus on providing increased levels of service through training shared service center staff, providing them the tools to succeed and emphasizing customer service.

Services provided by the SSCs aim to be efficient, timely, and based on best-practice.

We strive to provide:

  • An accountability structure, including regularly assessed performance and customer satisfaction metrics
  • An environment of professionalism, where staff have a deep understanding of the business practices underlying the tasks they perform
  • Error-free service and quick processing times