Tech 1Raytown C-2 School District
The job of Tech 1 is done for the purpose of installing, troubleshooting and maintaining computer hardware and peripheral equipment in buildings; diagnosing and repairing basic hardware and network failures; providing technical support to site administrators, teachers and students; and resolving school site technology issues.
This job reports to Assistant Director of Technology.
Assists with a variety of technology-related functions in the technology department and at school sites
(e.g. aides teachers and students with class tasks, imaging of Windows machines, summer school technical needs, scheduling of computer labs, entering service and purchase requests, and other building and district level projects, etc.) for the purpose of providing additional technology resources across the district to achieve student achievement goals.
Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions.
Coordinates repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
Installs computer hardware, peripherals, and application software (e.g. adjusting, repairing, replacing parts, etc.) for the purpose of maintaining overall site operations.
Instructs school site staff on a variety of software applications and hardware operations (e.g. email, word processing, spread sheet applications, etc.) for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
Maintains hardware inventory for the purpose of maintaining necessary equipment and ensuring availability of items as needed.
Maintains manual and electronic documents, files and records (e.g. preventive maintenance, purchases, inspections, repair logs, inventory database, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
Prepares written materials (e.g. status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
Removes life-cycle equipment for the purpose of providing constant turn-over of out-of-date equipment and replacing with new technology.
Repairs minor problems with laptops and desktop computers, peripherals, and laser and inkjet printers for the purpose of maintaining equipment in a safe and functional operating condition.
Responds to a variety of questions from site staff, parents and students for the purpose of providing information, guidance or referral.
Supervises computer lab facilities for the purpose of providing building technology resources supporting the educational objectives.
Supports building techs for the purpose of providing direction and final resolution of technical problems.
Transports parts/equipment between Technology Department and buildings for the purpose of providing the timely delivery and availability of technology resources.
Trouble shoots hardware and software failures for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing diagnostic tools (i.e. hand tools, soldering equipment, air compressor, cleaners, etc.); adhering to safety practices; and maintaining accurate records; interpersonal skills; and organizational and time management skills.
KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific Knowledge based competencies required to satisfactorily perform the functions of the job include: maintenance, and repair of computers, printers, disk drives, monitors, and interface devises; operation of computer; principles of digital electronics; operation of electronic test equipment; knowledge of PowerSchool; record keeping; safety measures; and inventory procedures.
ABILITY is required to schedule activities; gather and/or collate data; and consider a number of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize a variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires following prescribed guidelines; and problem solving with equipment is moderate to significant. Specific Ability-based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; establishing effective working relationships; displaying mechanical aptitude; communicating with technologically diverse groups; being attentive to detail; and working under time constraints.
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization’s services.
The usual and customary methods of performing the jobs functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling significant stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 40% sitting, 30% walking, and 30% standing. The job is performed under conditions with exposure to risk of injury and/or illness and in a clean atmosphere.
Experience: Job related experience is required.
Education: Bachelor’s degree in job-related area.
Equivalency: Technical degree/certification.
Clearances: Criminal Background Clearance