jobs

IT-Help Desk Technician III

Melaleuca   Kansas City, MO   Full-time     Information Services / Technology (IT)
Posted on December 29, 2022

MELALEUCA 

HIRING NOW!!

$500 Sign On Bonus!!!

 

POSITION: 

IT-Help Desk Technician III - $25.50/hr – $500 Signing Bonus (In-Person position)



Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

 

We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years.

The Help Desk III role serves as a single point of contact to resolve and communicate the IT needs of Melaleuca. The Help Desk III technician manages advance technical incidents, service requests, and tasks generated from phone calls, emails, customer created incidents, and customer walk-ins. The Help Desk III technician serves as a technical resource for their peers. Additionally, the Help Desk III technician manages technical escalation that cannot be resolved by a Help Desk I or Help Desk II technician. A Help Desk III technician will have an advanced technical aptitude for resolving and supporting issues related to hardware, software, network, servers, and Active Directory.   

 

This position is located in Kansas City, Missouri and is an in-person position.  Our campus is smoke-free

 

Responsibilities:

  • Serves as a single-point of contact for all of Melaleuca’s IT needs by interfacing with customers via phone, chat, email, and other request mechanisms – providing remote support and in person support as required
  • Addresses issues that cannot be resolved remotely, working with customers, engineers, and higher tiers of IT support
  • Following established processes, the Help Desk III technician troubleshoots and supports all basic hardware, software, and in-house applications within the Melaleuca environment 
  • Researches complex and advanced issues where established processes do not exist.  Documents solution in knowledge repository and trains team
  • Addresses complex hardware, software, and in-house application issues that cannot be resolved by Help Desk II technicians
  • Monitors systems and alarms, troubleshoots, and escalates when appropriate
  • Sets up/unlocks customer accounts and access – creating new users and profiles
  • Assists customers with hardware/software purchasing requests
  • Documents and tracks all incidents/requests 
  • Ensures timely response and resolution of open incidents/requests 
  • Documents and maintains assigned knowledge articles  
  • Tracks and maintains asset data assisting with reporting and auditing 
  • Adheres to metrics and service level agreements 
  • Follows procedural guidelines to ensure consistency and outstanding service delivery 
  • Serves as technical advisor for Help Desk services during Process Improvement and other technical meetings 
  • Participates in Innovation Days 
  • Serves as mentor and trainer for Help Desk I and Help Desk II Technicians  

 

Qualifications:

Essential

  • Excellent Customer Services skills 
  • Demonstrated leadership ability 
  • Ability to maintain and work with confidential information 
  • Experienced in troubleshooting methods and procedures 
  • Ability to analyze problems and create solutions 
  • Ability to work independently, professionally, and follow through on projects
  • Can adhere to and follow instructions given to by Team Lead or Manager 
  • Detailed work and organizational skills 
  • Ability to work independently and professionally 
  • Ability to prioritize and organize 
  • Written and verbal communication skills 
  • Ability to work under stress 
  • Basic knowledge of Microsoft Office Suite
  • Standing, sitting, or walking for duration of shift 
  • Ability to perform the essential duties and responsibilities with efficiency and accuracy 

Preferred

  • Possesses MCA or MCE Level Microsoft Certification in Windows OS or Microsoft Cloud Services
  • CompTIA Certifications (A+, Net+, Sec+) 
  • Advance understanding of Windows operating systems, PC hardware, and peripheral devices 
  • Advance Networking experience including a demonstrated understanding of VPN, LAN, WAN, and wireless.  Additionally, a demonstrated understanding of switches, routers, and other network hardware
  • Functional understanding of protocols and services including IPv4, IPv6, TCP/IP, and DHCP 
  • Advance understanding of security practices including physical, internet, and wireless security 
  • Operational understanding of user authentication, permissions, and encryption
  • Expert understanding of Active Directory 
  • Experience installing, configuring, and deploying Windows 10 in an enterprise environment.  This includes hardware, software, and network configurations 
  • Experience with Microsoft Office 365 Suite and Cloud Services 
  • Advance understanding of Apple operating systems, hardware, and Apple services 
  • Ability to work holidays, weekends, and overtime as needed

Why Melaleuca:

  • Great starting pay 
  • $500 signing bonus
  • Affordable medical, dental, and vision insurance
  • 401(k) with contribution match
  • Company profit sharing 
  • Longevity bonuses (5 yrs = $5,000, 10 yrs = $10,000, 15 yrs = $15,000, etc.)
  • $100 free Melaleuca product every month
  • Opportunities for pay increases 
  • No Layoffs
  • Paid Time Off 
  • Paid Holidays
  • Fitness center
  • And much more!

PLEASE NOTE: A COMPLETED MELALEUCA APPLICATION FOR EMPLOYMENT IS REQUIRED - A RESUME MAY BE ATTACHED BUT A RESUME ALONE IS NOT SUFFICIENT FOR CONSIDERATION.  Please apply at www.melacareers.com


Melaleuca

Kansas City , MO
melaleuca.com