Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE
Full Time/Various schedules. Macy's Call Center Clearwater, FL A Furniture and Bedding Customer Service Representative actively listens to our customer's needs and takes action to resolve issues. Youll provide service to our customers while utilizing product and policy knowledge to meet their needs.
Keys to Success:
* Ability to own customer issues
* Utilize active listening skills in order to take control and resolve
* Adapt quickly to changing customer expectations and needs
* Self-starter who is comfortable taking the initiative
* Strong decision-making abilities
* Strong analytical skills
* Excellent communication skills
* Ability to navigate multiple computer applications and work from a dual monitor setup
Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.