FBO Admistrative Assistant
Job Purpose and Position Overview:
Heinen Aviation Services FBO Administrative Assistant will be responsible for customer engagement, office assistance,
and concierge services for inbound clients.
Specific Job Duties/Responsibilities:
Assist customers with all transactions, customer request and retention.
Maintain and assist office team with daily transactions.
Resolve customer disputes and corrections.
Answer phone calls, take messages, and direct customer calls to proper individuals as needed.
Monitor inbound, outbound and transfer activity.
Accounting functions including, but not limited to receivables, data entry, and interpretation.
Monthly reporting for various functions
Ability to react to change productively and handle other essential tasks as assigned.
Comply with current Heinen Aviation Services company policies.
Maintains and promotes a safe work environment.
Assists other divisions and locations as needed.
Attend required company and departmental meetings.
Keep location clean and organized.
Perform other related duties as assigned by direct supervisor.
Ability to make decisions in matters of significance.
Demonstrate the Heinen Brothers Ag core mission, vision, and values.
High School Diploma or equivalent (GED) required.
4+ years’ experience; or equivalent combination of education, experience, and certifications.
Superior speaking, facilitating and communication skills.
Excellent customer service skills required.
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
Ability to read, write and speak English fluently.
Enthusiastic and dedicated to the challenges of helping other people.
Ability to function collaboratively as part of a fast-paced, customer-oriented team.
Professional in communications, appearance, relationships, and responsiveness.
Self-starter with the ability to perform with little or no direct supervision.
Must be willing to pursue professional certification a/o training as directed.
Normal Office □ Heavy work (lift 30-50 lbs.)
Light work (lift 10 lbs.) □Very heavy work (lift over 50 lbs.)
Medium work (lift 11-30 lbs.)
Other physical requirements (note):
The employee frequently is required to sit for extended periods of time and use hands to operate a wide variety of
While performing the duties of this job, the employee is regularly required to talk and hear
Ability to drive company owned or personal vehicle.
Ability to walk over rough terrain.
Reading, Writing, Calculating
Social Interaction Skills
Works with Minimal Supervision
Other Mental Requirements (note):
Ability to effectively speak, read and write English
Health & Dental Insurance
Paid Time Off
Heinen Aviation Services does not discriminate based on race, sex, color, religion, age, national origin, marital status,
disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in
provision of employment opportunities and benefits.