Senior Vice President, Customer Service

FCS Financial   Jefferson City, MO   Full-time     Call Center / Customer Service
Posted on May 17, 2023
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Senior Vice President, Customer Service

Have you been preparing for a Senior Leadership level role with a growing financial institution? If so, don't miss the opportunity to join our high-quality team and major agricultural lending cooperative!  FCS Financial is looking for a customer service focused individual that has the ability and desire to lead our statewide customer services teams.  The Senior Vice President, Customer Services leads the Association's customer services teams, marketplace process improvement initiatives, and co-chairs the associations project team.  The incumbent is part of the Senior Leadership Team and works closely with the Chief Marketplace Officer and leadership team to help execute the Association mission and business plan objectives.  Expert knowledge in agricultural lending practices, delivery of excellent customer service, project management and proven leadership ability is required.

A bachelor's degree in business, agribusiness management, or related field; 5 years of customer service leadership experience; is desired.

FCS Financial's Central Office located in Jefferson City is the preferred location however, all other FCS Branch locations will be considered based on the candidates' qualifications and needs. 

A combination of a remote and in office work arrangements will be considered as long as the candidate lives within FCS Financial's Loan Servicing Area.

This position is classified as Exempt under the Fair Labor Standards Act.

This position is open until filled.

Reports to: Chief Marketplace Officer

Supervises: Team Leaders, Financial Services Specialists, Operations Support Specialists

Minimum Qualifications

  • Bachelor's degree in Business, Agriculture or a related field
  • 5 years of related experience
  • 4 years of supervisory experience
  • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

  • Working knowledge of agribusiness, farming, and agricultural credit
  • Working knowledge of process efficiency, mapping and design
  • Oral and written communication skills, sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences
  • Skill in listening and conveying awareness of a customer's problem or issue to find resolution
  • Skill in setting priorities to reflect the importance of job responsibilities
  • Skill in selecting, managing, coaching, motivating, and developing a team
  • Skill in utilizing time in an efficient and effective manner
  • Skill in using Microsoft technologies including e-mail, word and spreadsheet processing to increase efficiency and effectiveness
  • Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data