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FCS Financial

Harrisonville , MO
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Financial Services Specialist

FCS Financial
Harrisonville, MO Full time
Posted on April 27, 2018

Financial Services Specialist  

Description/Job Summary
Take the next step in your career and act on this opportunity to join the quality team of a major agricultural lending institution! FCS Financial, part of the Farm Credit Network, is seeking a conscientious, friendly, dedicated, and detailed-oriented individual. This Financial Services Specialist position provides front-line customer service in a branch office and coordinates office operations. This position is located in the Harrisonville, Missouri. This position closes on May 8, 2018.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

Department: Marketplace Services

Reports To: Customer Service Team Leader

Supervises: None

Responsibilities/Duties

Loan Origination, Processing and Servicing

  • Assists the Financial Services Officers in preparing loan packages that meet procedural and regulatory requirements by:
    • Assisting in the collection of personal and financial data
    • Completing data entry for loan submission
    • Organizing and reviewing data for completeness and accuracy (underwriting/ loan servicing, etc.)
    • Preparing loan closing documentation
    • Verifying adequate insurance coverage and local, state and third party required loan documentation
    • Following up on missing or incomplete documentation (i.e. earnings information / financial information, etc.)
    • Completing lien  and drug enforcement agency searches, flood determinations
    • Maintaining electronic file
    • Processing loan servicing action request

Customer Service

  • Answers the phones and assists walk in customers by assessing and interpreting customer needs.
  • Responds to customer request and /or identifies staff member who should respond to customer request.
  • Accepts, identifies and processes  loan payments and provides receipts to customers
  • Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services
  • Provides standard information on rates, products and insurance to customers

Account Maintenance

  • Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
    • Posting receipts and disbursements daily
    • Monitoring daily, monthly  and year end reports to identify and resolve discrepancies
    • Processing incoming and outgoing electronic transfers
    • Making initial customer contact on early delinquent payments
    • Correcting customer account payment or disbursement entries
    • Releasing liens and returning paid notes
    • Monitoring insurance documentation to ensure procedural requirements are met

General Office  Duties

  • Contacts service providers for office equipment maintenance and document shredding
  • Orders office supplies
  • Schedules, sets up and coordinates meetings and events
  • Authorizes invoices for office expenses
  • Handles internal and external mail

Other duties as assigned to meet the needs of the organization.

Required Skills
Minimum Qualifications

  • High School diploma
  • 2 years of related experience
  • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

  • Working knowledge of the operation of a multi-line phone system
  • General knowledge of credit processing procedures
  • General knowledge of accounting practices and procedures
  • Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
  • Skill in listening and conveying awareness of a customer's problem or issue to find resolution
  • Skill in performing a variety of duties, often changing from one task to another of a different nature
  • Skill in organizing material and information in a systematic way to optimize efficiency
  • Skill in recognizing and maintaining confidential information
  • Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
  • Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data