jobs

CITY OF KANSAS CITY, MO

12TH FLOOR CITY HALL, 414 E 12TH STREET
KANSAS CITY , MO

CUSTOMER SERVICE SPECIALIST

CITY OF KANSAS CITY, MO
KANSAS CITY, MO Full-time
Posted on January 11, 2019

CUSTOMER SERVICE SPECIALIST

(Job Opening ID #510639)

 

Full-time positionavailable with KCMO’s Office of the City Manager, 3-1-1 Action Center, 414 East 12th Street.Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Performs a variety of customer service duties in support of the 3-1-1 Call Center. Receives and evaluates calls from internal/external customers for all City departments requesting information or services. Identifies the type of service being requested by listening, asking questions, evaluating information, and determining the City services available to successfully handle the request. Follows department-specific procedures to create service requests in the City's CRM system. Creates/researches customer information. Records all inquiries and provides updates on requests. Researches various City and public resources to provide customers with accurate, up-to-date, complete answers/information. Exercises a high level of discretion and independent decision making. Educates the public on the role of the department in resolving service requests and promotes good will and positive citizen relations. Responds to 3-1-1 emails and web requests for service and information. REQUIRES an accredited Bachelor's degree in business or public administration or a related area; OR an equivalent combination of qualifying education and responsible customer service experience at the level of the City’s Customer Service Representative or higher. Bilingual candidates preferred..Salary Range: $15.06-$24.06/hour.Application Deadline: January 22, 2019.Apply online at www.kcmo.gov/careers. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.