CUSTOMER SERVICE REPRESENTATIVECITY OF KANSAS CITY, MO
CUSTOMER SERVICE REPRESENTATIVE
(Job Opening ID #510638)
Full-time positionavailable with KCMO’s Office of the City Manager, 3-1-1 Action Center, 414 East 12th Street.Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Performs a variety of customer service duties in support of the 3-1-1 Call Center. Receives and evaluates calls from internal/external customers for all City departments requesting information or services. Identifies the type of service being requested by listening, asking questions, evaluating information, and determining the City services available to successfully handle the request. Follows department-specific procedures to create service requests in the City's CRM system. Creates and researches customer information. Records all inquiries and provides updates on requests. Researches various City and public resources to provide customers with accurate, up-to-date, and complete answers/information. Educates the public on the role of the department in resolving service requests. Promotes good will and positive citizen relations. May also respond to 3-1-1 emails and web requests for service and information. REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Bilingual candidates preferred..Salary Range: $14.35-$22.93/hour.Application Deadline: January 22, 2019.Apply online at www.kcmo.gov/careers. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.