Customer Service Supervisor #516580

City of Kansas City, Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
Posted on March 19, 2023
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Customer Service Supervisor

(Job Opening ID #516580)

Two full-time positions available with the Aviation Department, Marketing Division,

601 Brasilia Ave., KCI Airport.

Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then placed on shift based on operational needs. 

This position will supervise labor employees responsible for delivering exceptional customer service in Kansas City's new Airport terminal. Assists employees in the performance of job duties such as responding to customer inquiries and resolving issues or complaints. Trains new employees on the day-to-day operations and division policies and procedures. Supervises the staffing of Information Desks, the reservation process for the Simulation Room experience, VIP Lounge, and School, Art and Community Tours. The ideal candidate has the ability to communicate effectively with strong conflict resolution and problem-solving skills. Delegates tasks, organizes work flow and creates schedules that align with staffing needs. This position ensures employees understand their duties while maintaining compliance with City and departmental policies and procedures. This position will coach, counsel, discipline, and provide guidance and support to employees. Conducts annual performance appraisals.

REQUIRES an accredited Bachelor's degree in business or public administration or a related area and 2 years of responsible customer service experience; OR an equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher). Must successfully complete a 10-year FAA background check.  

Salary Range: $22.52– 33.78/hour.

Application Deadline: March 27, 2023.

 EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.