Customer Service Representative #516906

City of Kansas City, Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
Posted on May 21, 2023
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Customer Service Representative

(Job Opening ID #516906)

Two full-time positions available with the Aviation Department, Marketing Division, 601 Brasilia Ave., KCI Airport.

Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then placed on schedule according to awarded shift bid. 

Greets and provides outstanding service to all customers and guests in a friendly, courteous and professional manner. Listens intently to identify customer needs, answers questions while providing accurate information, resolves problems or complaints and assists as needed. Provides customers with organized information in regard to airport services. Keeps records of comments, inquiries, complaints, and actions taken to resolve issues. Oversees the reservation process for the Simulation Room experience, School/Art and Community Tours. Maintains a courteous and professional manner at all times to de-escalate stressful situations. The ideal candidate has the ability to multi-task, prioritize and manage time. Must be able to work irregular hours due to flight times and airport operations.

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Must complete a 10-year FAA background check. 

Salary Range: $18.37– 28.01/hour.

Application Deadline: May 30, 2023. 

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.