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Communications Specialist #516272

City of Kansas City, Missouri   Kansas City, MO   Full-time     Advertising / Marketing / Public Relations
Posted on January 22, 2023
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Communications Specialist

(Job Opening ID #516272)

Several full-time positions available with the Fire Department, Communications Division,

6750 Eastwood Trafficway.

Normal Work Days/Hours: Hours Vary.

Answers emergency and non-emergency voice, text to 911, and TDD/TTY for Fire and EMS calls. Obtains location, nature of the emergency and type of response required. Handles difficult and stressful situations with professional composure. Becomes credentialed as an Emergency Medical Dispatcher during on-the-job training. Communicates effectively with field units and other agencies using a complex two-way radio system. Maintains strict radio discipline, relaying incident information to Fire and EMS responders. Records incident information and all movements of firefighting apparatus and ambulance units, indicating the; date, time, address, location, and type of fire or emergency, the responding fire company or ambulance unit, and respective command officer. Receives complaints of trouble such as water and gas main leaks, streetlights out, lockouts, and hazardous material spills. Telephones information to proper departments or authorities. Tests daily and inspects fire alarm equipment within the Communications Center; tests outside lines to see that they are in working order; contacts fire stations by radio to ensure that each receiver is working. Performs routine custodial work as necessary in order to maintain office, kitchen, dispatch, and related facilities in a tidy condition. Performs related duties as required. REQUIRES high school graduation. Experience in call center, customer service and the public safety environment is highly desirable. Must pass a pre-employment drug screen and post-offer physical examination as prescribed by the City.

Salary Range: $18.78-$38.41/hour.

Application Deadline: February 6, 2023.

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.