Customer Service Supervisor

City of Kansas City Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
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Posted on July 16, 2021

Customer Service Supervisor
(Job Opening ID #513593)

Several full-time positions available with the Aviation Department, Airport Police Division, 1 International Square, KCI Airport.

Normal Work Days/Hours: Thursday - Monday 2:00 p.m.- 10:30 p.m., Sunday - Thursday 10:00 p.m. - 6:30 a.m. or Saturday - Wednesday 6:00 a.m. - 2:30 p.m.

Assigned shift will be based on operational needs. Responsible for the supervision and direction of Airport Security Dispatchers (ASD's); supervises, directs, and participates in security, safety and protection activities
of the ASD's. Organizes work activities including scheduling, assigning and reviewing work of the ASDs. Interviews, hires, trains, disciplines, and evaluates the ASDs in their command. Responds in emergency situations, recognizes the importance of established policies and procedures, processes complaints, and
ensures effective security on airport property. Communicates with airport tenants and the traveling public for an effective resolution of various situations such as emergencies, complaints, police issues, routine service and related requests.
REQUIRES an accredited Bachelor’s degree in business or public administration or a related area and 2 years of responsible customer service experience OR An equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of the City’s Customer
Service Representative or higher). Must pass a psychological examination as prescribed by the City. Must successfully complete a 10-year FAA background check.

Salary Range: $18.24-$29.44/hour.

Application Deadline: August 2, 2021.

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.