Customer Service Specialist
Customer Service Specialist
(Job Opening ID #513884)
Full-time position available with KCMO’s City Planning & Development Department, Permits Division,
414 East 12 th Street.
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Responds to phone and e-mail inspection requests. Schedules appointments in the inspection database.
Prepares inspection reports for field inspection staff. Provides radio support for field staff. Contacts utility companies for release of utilities upon completion of inspections. Serves as the receptionist for permit customers and citizens visiting the permit center. Provides information to walk-in customers and other City Departments regarding City Planning permitting procedures. Reviews customer requests for project status and provides information regarding processes.
REQUIRES high school graduation and 3 years of public or private sector experience in customer service work at the level of the City’s Customer Service Representative or higher; OR an equivalent combination of qualifying
education and responsible customer service experience at the level of the City’s Customer Service Representative or higher. Preference given to applicants who are bilingual in English/Spanish.
Salary Range: $15.06-$24.31/hour
Application Deadline Date: October 4, 2021.
EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.