Customer Service Specialist

City of Kansas City Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
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Posted on July 9, 2021

Customer Service Specialist
(Job Opening ID #513573)

Several full-time positions available with KCMO’s Municipal Court, Administrative Division, 511 East 11 th Street.

Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

Assists with daily tasks in relation to call center customer service involving professional telephone etiquette and
techniques applying customer service/public relation skills. Responds to court information requests. Processes court continuances and other actions applying the directives of the court. Provides a professional manner with judges, courtroom staff, other court divisions. Assists the citizenry by providing information involving violation of municipal ordinances and traffic violations on calls for internal/external customers. Performs considerable judgment in interpreting court records. Uses strong computer skills. Generates, completes, closes service requests. Sorts/disburses daily incoming mail. Assists in maintaining the court email box to ensure customer service. Assists when needed with transmitting compliance information, record revisions to local and state departments and revenue to reinstate the driver’s license when suspended. Assists when needed with court
records requests. Assists in administration of KCMO Municipal Court communication operations, providing support and input when engaged. Performs other tasks as assigned.

REQUIRES high school graduation and 3 years of public or private sector experience in customer service work
at the level of the City’s Customer Service Representative or higher; OR an equivalent combination of education and responsible customer service experience at the level of the City’s Customer Service Representative or higher. Preference given for experience in Case Management systems particularly in IMDSPLUS, LEWEB, MULES, NCIC. MULES, or CJIS certification.

Salary Range: $15.06-$24.31/hour.

Application Deadline: July 19, 2021. A

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.