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Customer Service Representative

City of Kansas City Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
Posted on September 12, 2021
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Customer Service Representative
(Job Opening ID #513840)

Two full-time positions available with KCMO’s Municipal Court Department, Finance Division, 511 East 11 th Street.
Normal Work Days/Hours: Monday-Friday, hours vary.

Greets and directs the public to appropriate resources within the department. Responds to information requests, processing payments and receiving complaints. Processes citizens’ court payments, cash and bonding company bonds, citizens’ bond and ticket refund requests and updates citizens' information. Processes daily mailed in payments. Receives citizens' motions by filing stamp and attaching to cases. Handles Bond
Recognizance forms, letter of Compliances and other duties as assigned. Performs modern office practices/procedures. Operates modern office equipment and performs standard clerical techniques as
applied to maintenance of a municipal accounting system involving many transactions. Investigates techniques,
methods, procedures and performs professional written/verbal communication etiquette and techniques. REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.
Salary Range: $14.82-$23.16/hour
Application Deadline Date: September 27, 2021.

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.