CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
(Job Opening ID #515489)
Several Full-time positions available with the Water Department, Consumer Service Division, 4600 E. 63rd. St.
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available after 6 month probationary period.
Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill.
REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.
Salary Range: $18.37-$28.01/hour.
Application Deadline: August 29, 2022.
EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.