Customer Service Representative

City of Kansas City Missouri   Kansas City, MO   Full-time     Call Center / Customer Service
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Posted on July 9, 2021

Customer Service Representative
(Job Opening ID #513562)

Full-time position available with KCMO’s Municipal Court, Finance Division, 511 East 11th Street.

Normal Work Days/Hours: Monday-Friday, hours vary.

Greets and directs the public to appropriate resources within the department, responding to information requests, processing payments and receiving complaints. Processes citizens’ court payments, cash and bonding
company bonds, citizens’ bond and ticket refund requests and updates citizens' information. Processes daily mailed in payments. Receives citizens' motions by filing stamp and attaching to cases. Handles Bond Recognizance forms, letter of Compliances and other duties as assigned. Performs modern office practices/procedures. Operates modern office equipment and performs standard clerical techniques as applied to maintenance of a municipal accounting system involving many transactions. Investigates techniques, methods, procedures. Performs professional written/verbal communication etiquette and techniques.

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work;
OR an equivalent combination of qualifying education and experience.

Salary Range: $14.82-$23.16/hour.

Application Deadline: July 19, 2021.

EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.