Service Coordinator

Center for Human Services   Liberty, MO   Full-time     Social Service
Posted on March 2, 2023
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Service Coordinator

Full-time - Liberty, MO - Clay County


SUMMARYThe Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

 Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life. They help people with developmental disabilities and their families identify and obtain needed services and supports. They also advocate for, monitor, and evaluate services along with the individuals, their families, or guardians.

  • Manages a caseload of varying ages, disabilities, and case complexity.
  • Accepts and willingly carries out special assignments or duties, when requested.
  • Planning Supports: Planning support has two components: Working with the individual and their support team to identify the needs of the person being supported and creating an action plan that will support the person in meeting those needs.
  • Linking Resources: Matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
  • Quality Enhancement: Monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual’s homes, Day Programs, community settings, an office setting, group homes, and residential settings, etc. If there are findings from the monitoring reporting processes will be followed.
  • Documentation: Complete type written case note documentation for all activities completed for each individual within three business days of TCM activity, maintaining a minimum of 120 TCM billable hours per month. Must complete required documentation and forms as needed.
  • Co-Worker Mentoring and Collaborating: Mentoring other service coordinators to improve their skills, by assisting with the facilitation and development of a person-centered plan. This is usually done by experienced service coordinators and/or quality improvement staff, to help newer service coordinators learn how to perform this crucial task. 
  • Building Relationships: Establishing strong, trusting relationships with the person being supported as well as their natural and/or paid support team. This is an important element of quality service coordination. When this is present, the quality of support and services improves. Mandated Reporter: Ability to identify potential abuse and neglect situations, and follow protocol according to all applicable regulatory requirements
  • Networking: Developing community relationships and support systems which benefit the lives of individuals with developmental disabilities and their families. Networking is distinguished from linking resources in that networking is not related to specific supports for a particular individual or family.
  • Knowledge Enrichment: Completing all training as assigned. In addition, continuing one’s education and professional growth. This may include attending conferences and seminars to be able to provide the most up-to-date information to people we support. Completes training as stated by CHS policy HRD-P-022 – Training.
  • Responsible for promoting a positive Safety Culture is expected and necessary to make CHS a safe place in which to work. Safe work practices and policies for this position shall be reviewed and followed.



  • A Bachelor’s degree from an accredited college or university or Registered Nurse license
  • Case managers employed by a qualified provider on or before June 30, 2018, shall remain qualified.


  • Must have a valid driver’s license. A class E Missouri Driver’s license if residing in the state of Missouri is preferred, but not required.
  • Must have reliable transportation and an acceptable driving record. Must use your own vehicle for transportation. Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads.
  • Must provide proof of personal, valid vehicle insurance.
  • Must have access to reliable internet for telecommuting employees.


  • Experience in working with individuals with intellectual and/or developmental disabilities in a community-based setting as a Registered Nurse, or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
  • Experience with a variety of case management and documentation applications such as but not limited to Setworks, Kronos, Therap, etc.
  • Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
  • Experience in utilizing the Microsoft Office Suite

 OPENING DATE:      January 17, 2023

CLOSING DATE:       Until Filled

SHIFTS:                     FT (40 hrs.) Mon-Fri: 8am-5pm

PAY RANGE:             $20.98-$23.89/hr.

 CHS is an Equal Employment Opportunity employer committed to creating an inclusive working environment every day.