Case Manager
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Company: BCFS Health and Human Services RSD
Position: Case Manager Bilingual
Program: BCFS HHS El Paso Shelter Program
Reports to: Lead Case Manager, Associate Program Director or Program Director
Status: Full-Time Non Exempt
Frequency: $ 26.10 hourly
ORR approved additional pay of $5 per hour through 9/30/2021 or until funds are no longer available. Pay rate has been adjusted to reflect this short-term pay change.
Requirement:
- Must be 21 years and over
Education:
- Required - 4 year bachelor’s or undergraduate degree from an accredited Program/university, preferably in one of the following areas: social work, psychology, Criminal justice, sociology or related field of study.
- Preferred – Graduate degree from accredited program/university in a related field.
Experience:
- Required – 1 year related experience and/or training including experience working in Crisis intervention
- Preferred – Experience in working with immigrant populations, and child welfare
Supervises: None
Summary: The case manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:
Essential Functions:
- Coordinate referrals, service planning and documentation of services for assigned caseload.
- Act as a liaison with stakeholders, including legal providers and immigration court.
- Accept crisis calls and provide support to families in crisis.
- Participate in weekly face to face or phone supervision with the supervisor.
- Frequently travel from one location to another within the office.
- Meet all deadlines required by program supervisor and federal partners.
- Communicate effectively in writing and verbally in English and Spanish.
Measurable Deliverables:
- Meet all federal and state regulatory guidelines and standards that are applicable to this position.
- Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
- Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
- Maintain a minimum number of weekly contacts with children and families.
- Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
- Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
- Engage and involve children and their sponsors in the casework process.
- Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
- Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
- Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
- Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
- Work evenings, weekends and holidays as needed or requested by position supervisor.
- Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
- Maintain confidentiality in all areas of the service population and program operations.
- Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all
Credentials, Skills and Abilities:
- Maintain current licenses and certificates required for the position including but not limited to CPR, First Aid and Emergency Behavior Intervention.
- Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
- Provide proof of work eligibility status upon request. Pass a pre-employment and biennial criminal background checks.
Demonstrate the ability to:
- Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
- Communicate effectively in writing and verbally in English and Spanish
- Work in a fast paced environment and maintain emotional control and professional composure at all times
- Maintain computer literacy required to meet the responsibilities of the position
- Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
- Demonstrate a working knowledge of all Residential Services policies and procedures.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
It is the policy of BCFS System of Companies and its affiliated organizations to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
